Thank you for choosing kitabnation. We strive to provide high-quality digital products that meet your needs. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refund

We are committed to customer satisfaction and providing high-quality trading bundles. However, refunds are only considered under the following strict conditions:

• The product received is completely different from what was advertised on our website.
• There is a technical defect that prevents access to the purchased content, and our support team is unable to resolve the issue.
• Refunds will not be granted for personal dissatisfaction, change of mind, or incorrect purchases.

2. Refund Request Timeframe

• Customers must submit a refund request within 24 hours of purchase.
• Refund requests submitted after 24 hours will not be considered under any circumstances.

3. Required Proof for Refund Processing

• Customers must provide clear proof of the issue, such as screenshots, order details, and a detailed description of the problem.
• Our support team will review all refund requests, and approval is at our sole discretion.

4. No Refund for Digital Products

• Since our trading bundle consists of digital products, all sales are final, and refunds will only be processed if the conditions above are met.

5. Refund Process

• If a refund request is approved, it will be processed within 7-10 business days through the original payment method.
• If a refund is denied, the customer will be notified with an explanation.

6. Additional Policy from KitabNation

Our refund and returns policy can also be found here: Refund & Returns Policy. By purchasing from our website, you agree to the terms mentioned on that page as well as this Money-Back Guarantee Policy.